Public Records Request

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Effective January 1, 2017, the Massachusetts Public Records Law, G.L. c.66 and c.4, §7(26) provides that a municipality must, within 10 business days (Monday through Friday, excluding legal holidays), respond to a request for records by providing access to or a copy of such records, or explaining any delay or denial. These guidelines are intended to assist members of the public seeking access to public records in the custody of the Town of Norfolk.

General information about the public records law and public records requests is found in the Secretary of the Commonwealth’s, “A Guide to the Massachusetts Public Records Law,” January 2017 edition, found online at: http://www.sec.state.ma.us/pre/prepdf/guide.pdf

Records Access Officer

The Records Access Officer (RAO) for the Town of Norfolk is: Anthony Turi

Email: publicrecords@norfolk.ma.us

Phone: 508 - 528 - 1400

Town Clerks Office

1 Liberty Lane

Norfolk, MA 02056


For requests relating to the King Philip School District please contact the school district Records Access Officer: Lisa Witkus

Email: witkusl@kingphilip.org

Telephone: 508 - 520 - 7991, Ext. 250

King Philip Regional School District

18 King Street Norfolk, MA 02056

King Philip Records Request Page


Location and Hours

Norfolk Town Hall is located at:
1 Liberty Lane
Norfolk, MA 02056
and the regular hours are Monday - Thursday from 9am - 6pm.

Making a Public Records Request

The town will do its best to follow all laws, rules and guidelines published by the State Legislature, the Attorney General and the Secretary of the Commonwealth relating to public records.

Any person may make a public records request, whether or not they are a resident of the Town of Norfolk.

Before making a public records request please check the town’s website and review the listing of town departments and the records they have available online.

The Town of Norfolk will attempt to provide as many records and resources available online and free of charge. If you are unable to locate the documents online please call the relevant department to request assistance. If you do not know which department to contact, please call the Town Clerks Office at 508-528-1400. They should be able to direct your request to the relevant department.

If the information you are looking is not available online or directly through the department, or if you are requesting a large amount of documents or information please contact the Records Access Officer listed above to begin you official public records request.

By statute the town is not allowed to require any specific method for making a public records request. With that said, it is strongly encouraged that all public records requests be made in writing to the RAO listed above by first class mail or email. When making a public records request please include your name and contact information.

In order to best respond to a records request in a timely manner, please make your request as specific as possible; including any relevant department(s), dates or date ranges, search terms, addresses, etc. The b roader the request the more time and resources will be required to respond, which can result in delays, fees or other issues. The RAO may contact a requestor for more information or better guidance on the request.

Responses to Public Records Requests

Generally the town has 10 business days to provide a response to a public records request and we will make every effort to work within that timeline. If the town cannot provide a full response to the request within the statutory time, the RAO will provide a written response providing an anticipated timeframe for responding, a good faith estimate of any fees, a list of records that are not in the control of the town, identifying any records that will be redacted or not provided along with an explanation of the relevant exemption and its application. The time required by the town to provide a full response cannot exceed 25 days from the receipt of the re quest without an extension from the Supervisor of Records.

Please refer to “A Guide to the Massachusetts Public Records Law,” for further details on the requirements of the town.


If a requester wishes to assert a claim that they have been denied access to public records, they may appeal the RAO’s determination to the Supervisor of Records pursuant to 950 CMR 32.08(1). The Supervisor shall make a final determination on the appeal within ten (10) business days of receipt.

If the requester is dissatisfied with the determination of the Supervisor of Records, the requester may appeal to Superior Court. Alternatively, a requester may bypass the Supervisor and go directly to Superior Court. For further information on appeals, see the Secretary of the Commonwealth’s “A Guide to the Massachusetts Public Records Law,” January 2017 edition, available at www.sec.state.ma.us/pre/prepdf/guide.pdf